Service Desk and Desktop Support
Issue intake, user impact assessment, Windows support, endpoint checks, DNS/DHCP review, escalation context, validation, and closure notes.
Contact
Ready for enterprise Service Desk and IT Support teams.
Production support, Microsoft 365 exposure, endpoint troubleshooting, identity and access workflows, escalation discipline, PowerShell automation, validation, and reliable documentation handoff.
1. Resume
2. Projects
3. Proof
Role Fit
Clear alignment for recruiter review.
Microsoft 365 and Systems Growth
Microsoft 365, identity access workflows, Active Directory fundamentals, Intune concepts, DNS/DHCP, VLANs, VPN review, and Windows Server fundamentals.
Documented Execution
Controlled troubleshooting, evidence capture, validation, rollback awareness, runbook quality, and practical automation handoff.
Fast technical screening path
Start with the resume, then review projects, then inspect proof links to validate implementation, quality checks, and handoff documentation.
Support Workflow
Structured response from ticket intake to validated resolution.
Intake
Capture issue impact, account or device scope, urgency, and business context before action.
Triage
Use known-good baselines, logs, user reports, and policy checks to isolate likely causes.
Remediate
Apply controlled fixes with least-privilege awareness, rollback context, and stakeholder communication.
Validate
Confirm service restoration and record actionable notes for future support incidents.
Fast Review Order
Start with the resume, then verify the work.
The recommended hiring review path is the PDF resume, the project summaries, and the proof library artifacts. That sequence gives a fast recruiter summary plus a deeper technical verification path through source-controlled evidence.
Review checklist
- Resume PDF opens correctly.
- Projects link to source evidence.
- Proof files are sanitized and repository-local.
- Contact links open in professional channels.