Resume Snapshot

Enterprise Service Desk Professional with Systems Administration and Infrastructure Operations Growth Path.

A recruiter-ready view of proven production support experience, Microsoft 365 administration exposure, identity and access workflows, enterprise endpoint support, and documented infrastructure validation.

3Target role lanes
2Evidence-mapped claims
6Core technical domains
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Current FocusEnterprise Service Desk & IT Support

Career Progression: Systems Administration • Infrastructure Operations. Proven production support experience is paired with evidence-backed systems, automation, and infrastructure validation.

SD

Service Desk TechnicianStatus: Proven ExperienceProduction support, ticket triage, endpoint troubleshooting, customer service, escalation management, documentation, and operational support.

SA

Junior Systems AdministratorStatus: Skill Validation in ProgressActive Directory, Microsoft 365, Intune, DNS/DHCP, Windows administration, virtualization, and lab-validated infrastructure skills.

OPS

Infrastructure OperationsStatus: Skill Validation in ProgressAutomation, monitoring, change management, runbooks, validation, operational readiness, and support process improvement.

Professional Summary

Proven Service Desk Experience with Evidence-Backed Infrastructure Growth.

Jeremy Fontenot is an experienced Service Desk Technician and IT Support Professional with MSP, healthcare, retail, and enterprise support experience across endpoint, SaaS, Microsoft 365, identity, and network-connectivity issues.

His systems administration progression is documented through lab records, automation, infrastructure diagrams, validation checklists, runbooks, and proof-linked project evidence.

Recruiter Fit

Best-fit teams

  • Service Desk and desktop support teams
  • Microsoft 365 and endpoint support teams
  • Infrastructure teams that value clean runbooks
  • Operations teams that need evidence-backed troubleshooting notes

Technical Coverage

Skills organized for recruiter and technical screening.

Support

Service Desk & ITSM

Incident Management, Escalation Management, ServiceNow, Ivanti, SLA Compliance, and Knowledge Management.

Microsoft

Microsoft 365 & Identity

Microsoft 365, Entra ID, Active Directory, MFA, Conditional Access, and Account Provisioning.

Infrastructure

Infrastructure & Networking

DNS, DHCP, VLANs, Windows Server, Virtualization, and Backup & Recovery validation.

Operations

Automation & Operations

PowerShell, Git, Runbooks, Change Management, Validation, and Documentation.

Evidence Map

Resume claims backed by portfolio artifacts.