IT Systems • Cloud • Identity

Cloud-First IT Professional

Support. Systems. Automation.

IT professional focused on Microsoft 365 environments, endpoint troubleshooting, identity access support, and automation learning.

About

IT professional with hands-on experience supporting Microsoft 365 environments, troubleshooting endpoints, and resolving identity and access issues.

Focused on building deeper system-level understanding through real-world support work, lab environments, and automation learning.

Microsoft 365 User Support (Exchange, Teams, SharePoint)
Entra ID Authentication & Access Troubleshooting
PowerShell Automation Learning
Active Directory & Lab-Based System Simulation

Experience

IT Service Desk Technician

Current

Provide Tier 1 & 2 support across Microsoft 365 and Windows environments.

  • Microsoft 365 troubleshooting (Outlook, Teams, SharePoint)
  • Account access, MFA, and identity support
  • Endpoint OS diagnostics and remediation
  • Incident documentation and escalation

Home Lab Environment

Ongoing

Self-built lab simulating enterprise IT infrastructure for hands-on learning and experimentation.

  • Active Directory domain configuration and group policy
  • Windows Server roles and services
  • Identity and access flow testing
  • PowerShell automation practice and scripting

Technical Skills

M365 Microsoft 365

User support, cloud troubleshooting, and collaboration tooling.

WIN Windows Systems

Endpoint troubleshooting, OS repair, and configuration.

PS PowerShell

Automation, workflow scripting, and environment management.

ID Identity & Access

Entra ID, MFA, and access troubleshooting.

Projects

Certifications

Cisco Cybersecurity
CompTIA A+
CompTIA ITF+
CompTIA Server+
Google IT Support
Linux Essentials
Azure Fundamentals
MTA Networking
MTA Security
MTA Windows Server

Documentation Hub (0)

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