Ticket ownership, customer support, escalation context, endpoint troubleshooting, and service restoration.
Enterprise Service Desk / MSP Support / Systems Administration Progression
I support enterprise users, systems, and infrastructure operations.
I am an experienced Service Desk and Enterprise IT Support professional with hands-on support across MSP, healthcare, and retail environments. I work across Microsoft 365, Entra ID, Active Directory, ServiceNow, Salesforce, endpoint support, PowerShell, Windows administration, and networking fundamentals.
- Microsoft 365
- Entra ID
- Active Directory
- ServiceNow
- PowerShell
- Networking
At A Glance
A support profile built around real enterprise workflows.
I connect user support, identity workflows, endpoint troubleshooting, infrastructure fundamentals, and clear documentation so teams get dependable execution and useful handoff.
Support experience across environments where clear notes, SLA awareness, and customer communication matter.
Exposure across Entra ID, Ivanti, SCCM, Lansweeper, LogMeIn, and support tooling used by enterprise IT teams.
Operational practice with Active Directory, Proxmox, pfSense, VLANs, VPNs, and Windows administration fundamentals.
Scripts, repeatable checks, source-controlled notes, operational handoff, and process improvement habits.
I am building toward administrator responsibilities while staying grounded in support reliability and operational documentation.
Technical Expertise
Capabilities aligned to service desk and administrator roles.
Identity & Access
Microsoft 365, Entra ID, Active Directory, MFA, Conditional Access concepts, account workflows, and identity documentation.
Endpoint Management
Windows 10/11 support, remote troubleshooting, SCCM exposure, Lansweeper, LogMeIn, endpoint checks, and user-impact notes.
ITSM
ServiceNow, Salesforce, Ivanti, ticket triage, SLA awareness, escalation quality, closure notes, and customer communication.
Networking
DNS, DHCP, TCP/IP, VPN, VLANs, pfSense, firewall boundaries, and structured network troubleshooting.
Infrastructure
Windows Server, Proxmox, Active Directory lab work, virtualization, pfSense, home lab operations, and systems administration readiness.
Automation
PowerShell, Git, repeatable support checks, provisioning logic, runbooks, and documentation that improves operational consistency.
Featured Skills
Practical technical depth recruiters can screen quickly.
Certifications
Credential signals that support the technical direction.
Certification badges are surfaced as supporting proof, not inflated experience. They help recruiters map fundamentals across support, Microsoft, networking, security, Linux, and infrastructure operations.
CompTIA A+
Service desk, hardware, software, networking, troubleshooting, and operational support fundamentals.
CompTIA Server+
Server hardware, storage, recovery, operations, and infrastructure support fundamentals.
Microsoft Azure Fundamentals
Cloud concepts, Microsoft platform awareness, and Azure service fundamentals.
Cisco Introduction to Cybersecurity
Security awareness, threat concepts, and foundational cybersecurity terminology.
Linux Essentials
Linux command-line basics, systems concepts, and cross-platform support awareness.
Google IT Support
IT support foundations, troubleshooting, customer service, networking, operating systems, and security.
Home Lab
Infrastructure practice with operational relevance.
I use a Dell PowerEdge R710 home lab to practice infrastructure operations, systems administration workflows, and support troubleshooting patterns in a controlled environment. The point is not to claim production ownership; it is to show that I can reason through services, boundaries, and operational handoff.
ComputeDell R710 / Proxmox
DirectoryActive Directory / DNS / DHCP
NetworkpfSense / VLANs / WireGuard / OpenVPN
OperationsPowerShell / Runbooks / Troubleshooting Notes
Professional Experience
4+ years of support work across real business environments.
I have supported users and systems across MSP, healthcare, and retail contexts, including Logicalis, Vuori, Insight Global, and Completeful Technologies. My strongest value is combining customer support with technical troubleshooting, clean notes, escalation discipline, and administrator-level curiosity.
Logicalis / Vuori
Enterprise service desk support across Windows, macOS, Microsoft 365, SaaS, endpoint, and cloud-supported workflows.
Insight Global
Service Desk Representative / Team Lead experience focused on support ownership, escalation quality, and customer communication.
Completeful Technologies
IT Technician experience supporting practical troubleshooting, user requests, and operational IT fundamentals.
Recruiter Review Path
If your team needs dependable enterprise IT support, start here.
I am targeting Service Desk, IT Support, MSP Support, Junior Systems Administrator, Systems Administrator I, and Infrastructure Operations support opportunities where troubleshooting, communication, documentation, and Microsoft ecosystem support matter.