Resume
Current focus: Enterprise Service Desk, IT Support, and systems administration progression.
I support enterprise users, systems, and technical operations.
I bring 4+ years of IT experience across MSP, healthcare, and retail environments, with exposure to Microsoft 365, Entra ID, Active Directory, ServiceNow, Salesforce, Ivanti, SCCM, Lansweeper, LogMeIn, PowerShell, Windows, macOS, Linux, and Windows Server.
Recruiter Summary
Clear separation between my experience, skills, and progression.
I position myself for enterprise service desk, IT support, and junior systems administration roles. The resume avoids inflated senior-level claims and keeps the focus on support experience, Microsoft operations, troubleshooting, documentation, and administrator readiness.
Technical Competencies
ATS-friendly capability groups.
SDITSM
Service Desk & ITSM
ServiceNow, Salesforce, Ivanti, incident management, escalation management, SLA compliance, and knowledge management.
IDIdentity
Microsoft 365 & Identity
Microsoft 365, Entra ID, Active Directory, MFA, Group Policy, and account provisioning workflows.
NWInfrastructure
Infrastructure & Networking
DNS, DHCP, VLANs, Windows Server, Proxmox, pfSense, and virtualization.
OPOperations
Automation & Operations
PowerShell, Git, runbooks, validation, documentation, and operational readiness.