Professional experience
The employment history below follows the supplied resume. Dates and duties are owner-reported; the resume’s “Present” label is retained as its stated end date.
Inspect the original resume source →April 2024 – Present, as stated in supplied resume
Enterprise MSP support for healthcare and industrial clients. Reported duties include Windows, application, account, and connectivity troubleshooting; Active Directory account administration within service desk scope; and resolution documentation and Tier 2/3 escalation.
October 2022 – January 2024
Healthesystems service desk support covering end-user troubleshooting, ticket ownership, escalation, customer communication, team coordination, and technician guidance.
February 2022 – June 2022
The resume describes serving as the primary internal IT resource during a startup launch: establishing Windows Server and AD DS, configuring Cloudflare DNS, setting up Microsoft 365, and providing daily endpoint and account support.
This is an owner-provided professional narrative; the personal-lab artifacts elsewhere on this site do not authenticate employer infrastructure.
September 2021 – February 2022
Customer-facing connectivity, equipment, and service troubleshooting with guided resolution steps.
December 2019 – April 2021
User and endpoint support while completing the database administration degree program.
The case studies demonstrate personal-lab work with supporting artifacts. Numeric performance metrics remain in the unchanged original resume and are not promoted as independently verified results.
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