Identity and endpoint validation
Sanitized LAPS retrieval records successful authorized decryption. Post-Autopilot output records Entra join and successful device authentication.
Resume / Original downloads
Jeremy C. Fontenot
IT Service Desk · Windows Systems Administration · Microsoft 365 & Entra
Abbeville, Louisiana
This readable summary follows the supplied resume. Employment, education, and credential details are owner-reported. The original documents remain unchanged.
Enterprise IT SupportWindows Server & Active DirectoryMicrosoft 365 / EntraPowerShell & Virtualization
Professional summary
IT support professional with enterprise Service Desk experience and hands-on Windows infrastructure administration. The supplied resume describes startup infrastructure deployment, Windows Server and AD DS, Cloudflare DNS, and Microsoft 365 services. Career focus: Windows systems administration through production support, PowerShell, identity, endpoint management, virtualization, and documented lab work.
Professional experience
- Logicalis — Service Desk Technician, April 2024–Present in the supplied resume. Enterprise support, AD account administration within service desk scope, troubleshooting, documentation, and escalation.
- Insight Global — Service Desk Representative / Team Lead, October 2022–January 2024. End-user support, ticket ownership, escalation, and technician guidance.
- Completeful Technologies — IT Technician, February–June 2022. Owner-reported startup Windows infrastructure, DNS, Microsoft 365 setup, and daily support.
- Hughes Network Systems — Technical Support, September 2021–February 2022. Connectivity and equipment troubleshooting.
- Remington College — Help Desk, December 2019–April 2021. User and endpoint support.
Selected technical demonstrations
PowerShell and Microsoft Graph
Retained code implements read-only reporting, including user inventory and directory-role membership. Public live execution output is not included.
Education
A.S. Computer Science – Database Administration, Remington College, August 2019–May 2021. Information Security & Administration, MyComputerCareer, June 2021–January 2022. Details follow the original resume.
Credentials and training
The resume lists Microsoft Azure Fundamentals; CompTIA ITF+, A+, and Server+; MTA Windows Server, Networking, and Security Fundamentals; LPI Linux Essentials; Google IT Support; Cisco Introduction to Cybersecurity; and freeCodeCamp Responsive Web Design.
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