Professional focus
Service Desk, enterprise user support, incident triage, access issues, Windows and application troubleshooting, and clear ticket documentation.
Resume
Service desk experience. Systems administration is next.
I've spent the last few years keeping people working — resolving incidents, fixing Windows and Microsoft 365 issues, and writing notes clear enough for the next technician to pick up where I left off. My home lab is where I'm building the Active Directory, Linux, networking, and automation skills for the next step.
Professional Summary
Support-centered, documentation-driven, and infrastructure-focused.
I've worked service desk and IT support roles handling user support, access administration, Microsoft 365 issues, and Windows troubleshooting — and I run a personal infrastructure lab to build systems administration skills beyond what the day job requires.
Career direction
Systems administration and infrastructure operations across identity, Windows Server, Linux, networking, backup, and automation.
Evidence boundary
Professional employment and personal lab work are identified separately. Lab artifacts are not presented as employer production administration.
Professional Experience
IT support across service desk, technical support, and help desk roles.
Service Desk Technician
Logicalis
- Provide enterprise user support in an MSP environment, triaging incidents and service requests across Windows, identity, applications, and connectivity.
- Perform Active Directory account tasks, password resets, new-user setup support, permissions troubleshooting, and escalation to specialized teams.
- Document symptoms, troubleshooting, resolution details, and escalation context for consistent follow-through.
Service Desk Representative / Team Lead
Insight Global
- Supported users in a healthcare-technology environment through incident triage, account and application troubleshooting, and clear customer communication.
- Assisted with escalations, queue coordination, documentation quality, and team support responsibilities.
IT Technician
Completeful Technologies LLC
- Troubleshot endpoints, peripherals, applications, user access, and day-to-day technical issues.
- Completed practical support tasks while maintaining clear communication with users and internal staff.
Technical Support
Hughes Network Systems
Diagnosed connectivity and service issues, guided users through troubleshooting, and documented results.
Help Desk
Remington College
Supported students and staff with common hardware, software, account, and connectivity issues.
Technical Skills
Skills grouped around the work they support.
Support and Troubleshooting
Incident triage, identity and access issues, Windows troubleshooting, application support, connectivity problems, ticket documentation, escalation, and follow-through.
Windows and Active Directory
Windows Server, AD DS, DNS, DHCP, Group Policy, domain membership, security groups, workstation administration, and PowerShell.
Linux and Networking
Ubuntu Server, SSSD, Kerberos, DNS, pfSense, TCP/IP, VLAN concepts, routing, NAT, troubleshooting, and evidence capture.
Automation and Validation
PowerShell, Bash, repository checks, manifests, document hashes, link validation, inventory collection, and repeatable evidence generation.
Education and Credentials
Formal training supported by continued hands-on practice.
A.S. Computer Science — Database Administration
Remington College · Aug 2019–May 2021
GPA 3.84 · Honors and Dean’s List
Information Security and Administration
MyComputerCareer · Jun 2021–Jan 2022
GPA 4.00 · WCITP certificate
Selected certifications
- Microsoft Azure Fundamentals
- CompTIA A+, Server+, and ITF+
- MTA Windows Server, Networking, and Security Fundamentals
- LPI Linux Essentials
- Google IT Support
- Cisco Introduction to Cybersecurity
- freeCodeCamp Responsive Web Design
Selected Project Evidence
Review the technical work behind the skills.
The Home Lab page explains the environment and current state. The Proof page connects public claims to source artifacts and limitations.