Experienced IT support · demonstrated systems capability

IT support experience. Junior systems administration capability.

I am an experienced Service Desk and IT support professional prepared for a Junior Systems Administrator or Infrastructure Support role. My personal labs demonstrate hands-on capability with Windows Server, Active Directory, Microsoft 365, Entra ID, Proxmox, Linux, networking, PowerShell, backup operations, and technical documentation.

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Target roles

Prepared for junior infrastructure responsibility.

My professional support background supplies the user communication, incident handling, access troubleshooting, documentation, and escalation habits. My labs demonstrate the systems work needed to begin contributing under established procedures and change controls.

SYS

Junior Systems Administrator

Routine identity, server, virtualization, backup, validation, and documentation responsibilities with senior guidance.

INF

Infrastructure Support Technician

Endpoint-to-service troubleshooting across Windows, identity, DNS, DHCP, networking, virtual machines, and access paths.

OPS

IT Operations Technician

Repeatable checks, inventories, operational evidence, backup reviews, technical records, and escalation-ready findings.

M365

Microsoft 365 Support Administrator

Personal-tenant experience reviewing users, groups, licenses, roles, policies, applications, sign-ins, and audit records.

What I can contribute now

Practical work, not just technology names.

I can perform bounded junior-administrator tasks, follow documented procedures, preserve change context, and escalate with complete technical evidence.

IAM

Identity and access support

Maintain user and group records, review role and access state, troubleshoot authentication symptoms, and document access findings.

SRV

Server and service checks

Review Windows Server roles, Active Directory, DNS, DHCP, Group Policy, Linux services, capacity, logs, and service state.

VM

Virtualization and backups

Maintain VM inventories, review Proxmox storage and backup coverage, follow isolated restore procedures, and verify cleanup.

AUTO

Automation and documentation

Use PowerShell for repeatable inventory and validation, then produce clear runbooks, manifests, reports, and escalation notes.

Evidence-backed capability

The skill comes first. The artifact verifies it.

Professional experience and personal-lab work are labeled separately. Each technical route explains the task, result, supporting evidence, scope, and limitations.

FOUNDATION

Windows Server, Active Directory, and infrastructure operations

The flagship Home Lab demonstrates Proxmox, pfSense, Windows Server, Active Directory, DNS, DHCP, Group Policy, Windows clients, Ubuntu, VLANs, backups, isolated restore testing, and operational documentation.

case studyReview the Home Lab
METHOD

Troubleshooting and automation

RCA records and validation tooling demonstrate structured investigation, repeatable checks, accurate classifications, and useful documentation.

project routeReview support methods

Scope

Ready to contribute within procedures, access boundaries, and escalation paths.

The portfolio proves hands-on personal-lab capability and professional IT support experience. It does not represent production systems-administration ownership, enterprise scale, high availability, formal disaster-recovery assurance, or unsupported business-impact claims.