Service Desk and IT Support
Incident triage, user support, access troubleshooting, escalation communication, and clear resolution documentation.
Service Desk Experience · Systems Administration Direction
Experienced IT support, advancing into systems administration.
I troubleshoot user and endpoint issues, document technical work clearly, and build validated Windows, Microsoft 365, Linux, networking, and PowerShell projects that demonstrate readiness for infrastructure operations.
Service DeskAdministrationAutomationInfrastructure
Professional Value
Support experience backed by strong operational habits.
My service desk background is grounded in structured troubleshooting, clear escalation notes, repeatable validation, and documentation another technician can follow.
Systems Administration
Hands-on practice with Active Directory, Group Policy, DNS, DHCP, Windows Server, Linux integration, and backup operations.
Microsoft 365 and Entra
Personal-tenant administration involving users, groups, licensing, roles, sign-in review, application inventory, and evidence exports.
PowerShell and Validation
Repeatable scripts for inventory, manifest creation, link checking, document integrity, and repository validation.
Selected Technical Projects
Four direct paths into the work.
Each project identifies the environment, work performed, validation method, supporting artifacts, and known limitations.
On-Premises Home Lab
Proxmox, pfSense, Windows Server, Active Directory, Windows and Linux guests, backup configuration, and one isolated restore drill.
case studyReviewMicrosoft 365 and Entra
Tenant, domain, user, group, role, license, sign-in, audit, device, and application evidence from a personal cloud lab.
proofReviewService Desk Troubleshooting and RCA
Support-oriented incident records organized around symptoms, scope, troubleshooting, root-cause framing, remediation, and limits.
projectReviewPowerShell Automation and Validation
Repository, parser, evidence-generation, timeout, Git hygiene, secret-pattern, and portfolio-drift validation tooling.
projectReviewEvidence Method
Current, inspectable evidence with visible boundaries.
Public claims connect to source files, screenshots, inventories, validation records, and documented limitations. Historical records remain available where context matters, but they are not presented as current proof.