Service Desk and IT Support
Incident triage, user support, access troubleshooting, escalation communication, and clear resolution documentation.
Service Desk Experience · Systems Administration Direction
I fix what's broken, then figure out why it broke.
That instinct took me from service desk tickets to building my own Windows, Microsoft 365, Linux, and networking environments at home — not for a certificate, but so I understand the systems from the root up. Every project below is something I built, broke, and documented myself.
Service DeskAdministrationAutomationInfrastructure
Professional Value
Support experience backed by strong operational habits.
Service desk work taught me how to stay calm under a queue of urgent tickets, ask the right questions fast, and leave notes clear enough that the next technician doesn't have to start over.
Systems Administration
Hands-on practice with Active Directory, Group Policy, DNS, DHCP, Windows Server, Linux integration, and backup operations.
Microsoft 365 and Entra
Personal-tenant administration involving users, groups, licensing, roles, sign-in review, application inventory, and evidence exports.
PowerShell and Validation
Repeatable scripts for inventory, manifest creation, link checking, document integrity, and repository validation.
Selected Technical Projects
Four direct paths into the work.
Each one shows the environment I built, what I actually did in it, how I checked my own work, and what it doesn't prove.
On-Premises Home Lab
Proxmox, pfSense, Windows Server, Active Directory, Windows and Linux guests, backup configuration, and one isolated restore drill.
case studyReviewMicrosoft 365 and Entra
Tenant, domain, user, group, role, license, sign-in, audit, device, and application evidence from a personal cloud lab.
proofReviewService Desk Troubleshooting and RCA
Support-oriented incident records organized around symptoms, scope, troubleshooting, root-cause framing, remediation, and limits.
projectReviewPowerShell Automation and Validation
Repository, parser, evidence-generation, timeout, Git hygiene, secret-pattern, and portfolio-drift validation tooling.
projectReviewEvidence Method
Nothing here that I can't back up.
Every claim on this site links back to a real file, screenshot, or record — and I say plainly where the evidence stops. The full breakdown is on the proof index.