Jeremy Fontenot / Technical portfolio

ServiceNow Request Fulfillment & Procurement Workflow

Practical administration. Documented results. Original technical evidence.

Objective and implementation

Document the relationship between a catalog request, requested item, approval, sequential fulfillment tasks, and automatic closure in a ServiceNow Personal Developer Instance. Technologies: Service Catalog, REQ/RITM/SCTASK, assignment groups, roles, and Service Operations Workspace.

The README describes Procurement and Field Services tasks, impersonated fulfillment, backorder tracking, and automatic stage transitions. Vendor delivery, endpoint deployment, software installation, and handoff were lab simulations.

Troubleshooting and evidence limits

The README identifies an Assigned to reference qualifier requiring the itil role. Group membership alone did not resolve assignee selection; adding the role did. The document reports automatic RITM and REQ closure, but no independent PDI audit export or execution capture is supplied. These are documentary results, not a rerun workflow.

Scope and limitations

Personal ServiceNow PDI. Physical laptop procurement, vendor delivery, software installation, and user handoff were simulated. The project demonstrates ServiceNow workflow understanding and hands-on lab administration, not employer production ownership.

Registry status retained in the audit: COMPLETE . Evidence below is assessed by artifact type; this package does not rerun the lab.

Read the retained project registry and its stated scope

Tasks, results, and supporting proof

Evidence 1

The project record documents REQ/RITM approval, Procurement and Field Services tasks, and automatic request closure in a ServiceNow PDI.

Open README.mddocumentary support only: narrative inspected; no independent ServiceNow record export or screenshots supplied

Provenance

Source: projects/servicenow-request-fulfillment/README.md

SHA-256: bf6f29ed53b63aee75935735dd4bb3c90c59216370011c4777cff16f26c26b24

Evidence 2

The project record documents an itil role qualifier as the cause of an assignee-selection issue, with the qualifier preserved.

Open README.mddocumentary support only; no independent dictionary capture in backup

Provenance

Source: projects/servicenow-request-fulfillment/README.md

SHA-256: bf6f29ed53b63aee75935735dd4bb3c90c59216370011c4777cff16f26c26b24