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Professional summary
Enterprise Service Desk experience and hands-on Windows infrastructure administration. Employment includes an initial Windows Server, Active Directory, Cloudflare DNS, and Microsoft 365 buildout at Completeful Technologies. Personal labs extend that foundation into identity, endpoint, virtualization, and Microsoft cloud administration.
Windows ServerActive DirectoryMicrosoft 365Entra IDPowerShellIntuneHyper-V
Professional experience
Service Desk Technician · Logicalis
Apr 2024 – Present
MSP support for enterprise clients
Provide enterprise service desk support across client environments, including Active Directory account management, password resets, new-user provisioning, permissions, Windows and application troubleshooting, and connectivity support. Triage and manage incidents and service requests using Ivanti, Jira, and ServiceNow; document resolutions and knowledge base articles, and coordinate Tier 2/3 escalations. Support healthcare applications including Epic, MyChart, and Vocera. Responsibilities reflect support-role access rather than unrestricted systems administration.
Service Desk Representative / Team Lead · Insight Global
Oct 2022 – Jan 2024
End-user support and team leadership
Technical troubleshooting, customer communication, ticket ownership, escalation support, and team coordination.
IT Technician · Completeful Technologies
Feb 2022 – Jun 2022
Sole IT administration and startup infrastructure deployment
Joined during the launch of a new drop-shipping company and served as the primary internal IT resource. Built and configured the initial on-premises Windows environment, including Windows Server and Active Directory Domain Services, user and group administration, authentication, policy, and workstation integration. Also configured Cloudflare DNS and the company’s Microsoft 365 environment, then handled day-to-day IT support and administration after rollout.
Technical Support · Hughes Network Systems
Sep 2021 – Feb 2022
Connectivity troubleshooting
Customer-facing network and technical support.
Help Desk · Remington College
Dec 2019 – Apr 2021
Academic IT support
Help desk support while completing an A.S. in Computer Science – Database Administration.
Information Security & Administration, MyComputerCareer, June 2021–January 2022; GPA 4.00, WCITP.
Azure Fundamentals; IT Fundamentals+; A+; Server+; MTA Windows Server Administration Fundamentals; MTA Networking Fundamentals; MTA Security Fundamentals; Linux Essentials; IT Support Professional Certificate; Introduction to Cybersecurity; Responsive Web Design.