Jeremy C. Fontenot / IT portfolio

Support experience.
Systems
administration proof.

IT Professional | Microsoft Systems Administration
Cloud & Infrastructure

Enterprise Service Desk experience. Hands-on Microsoft infrastructure. Explore the configurations, troubleshooting, and validation behind the work.

The lab behind the portfolio → Explore the environment

13Documented projects
MicrosoftAdministration focus
7 scriptsValidated Graph reporting
Evidence firstBounded technical claims

Selected technical work

Built. Troubleshot. Validated.

Start with the outcomes. Go deeper into the implementation and proof.

All 13 projects ↗

How I work

Understand the system.
Prove the result.

My professional support experience emphasizes triage, clear communication, documentation, and escalation. My personal lab extends that foundation into systems administration.

Explore professional experience ↗

Establish scope

Separate symptoms, dependencies, and assumptions before changing configuration.

Investigate with evidence

Inspect logs, permissions, effective policy, connectivity, and actual system state.

Make a deliberate change

Use a bounded correction and preserve working infrastructure.

Validate and document

Retain the result, the troubleshooting record, and the limits of what was proven.

Capability areas

Across the Microsoft environment.

View skills map ↗

01

Identity & access

Active Directory, Group Policy, Windows LAPS, Entra ID, and hybrid identity.

02

Endpoint & cloud

Intune, Autopilot, Exchange Online, Defender, and Conditional Access.

03

Infrastructure

Windows Server, Hyper-V, Proxmox, SCVMM, Azure Arc, and networking.

04

Operations & automation

Enterprise ticketing with Ivanti, Jira, and ServiceNow; separate PowerShell, Microsoft Graph, and ServiceNow administration lab work backed by evidence.

Let’s talk about your team

Support experience. Infrastructure ambition.

Systems administration, Microsoft 365, infrastructure support, and IT operations.