Capability map

Skills tied to
the work that proves them.

Explore documented capabilities by domain. No proficiency percentages or implied production ownership.

07 / capability

IT service management

Production service desk: incident and service request triage, ticket documentation, escalation, and knowledge management using Ivanti, Jira, and ServiceNow. Separately, personal ServiceNow administration labs demonstrate request fulfillment, catalog tasks, approvals, assignment controls, and escalation; later lab phases remain in progress.

A configured policy or available admin-center feature does not by itself prove endpoint enforcement. The macOS case study explicitly distinguishes these states.